Shipping & ReturnsOrder & Service Questions

United States
We strive to ship all orders received before 1:00 pm Eastern Standard Time on the same day. Back orders are shipped per your instructions. All orders are shipped F.O.B. Broomfield, Colorado. Orders are shipped via UPS Ground or Fed Ex Express Saver unless other arrangements are requested. The customer is responsible for all freight charges, insurance, handling charges and C.O.D. fees.
Please feel free to contact your Customer Service Representative with any questions.

How Quickly Will Your Order Ship?

Orders with standard shipping typically ship on the next business day after they are submitted. For example, if you order on Tuesday, your order will likely be shipped on Wednesday. Orders placed on Friday, Saturday, or Sunday ship on Monday. Orders with expedited shipping selected (UPS 2nd Day Air or UPS Next Day Air) have a cutoff time of 9am PST (noon EST) for same day shipping. Example: if you order at 8:45AM PST and select 2nd Day or Next Day Air as your shipping method, your order will ship on the same day (M-F only). Orders submitted after the cutoff time will ship on the next business day.

***business days are considered to be M-F for both shipping and delivery***

Plain Box Discreet Shipping Guaranteed

Your privacy is our #1 priority! Every order ships in a plain box or padded envelope with absolutely no indication of the contents. The only way anyone will know you are receiving adult products is if the package is opened. In addition, the return address on the shipping label will simply say “Shipping Dept.”.

Defective Product
Products with manufacturing defects must be reported within 30 days from receipt. Contact your sales representative regarding a replacement or return. All returns require a return authorization number.

Refused/Returned Order
Refused or returned orders can be shipped once with additional shipping charges added. Orders returned again will only be reshipped after prepayment. The customer will be charged a 20% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a “Prepaid Only” status.

Guaranteed Sale Policy
Our aim is to keep your store stocked with hot selling products at all times! If you buy an item from us for the first time and it doesn’t sell well for you, return it within 90 days and we will exchange it for one that does. This does not apply to sale items, closeouts, or previously purchased items. All items must be shelf restockable without price tags or price tag residue.

Damaged/Shortages
All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to Shopbizbrand within 48 hours from the receipt of goods. A claims form is included with each packing slip.

If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact us at 1(888)-409-7295 or [email protected] with the order  number and we will process the claim for you.